China Mobile’s tariff downgrade is difficult to re-investigate： 8 yuan’s number-guaranteed package is accused of setting restrictions at different levels, and it will not be handled without complaint.

On July 8th, The Paper reported that "tariff escalation is easier than downgrade? China Mobile: Downshifting is more complicated and needs to be handled by a special person. It was posted in Weibo Hot Search, which aroused widespread concern. After the report, many consumers reported to https://tousu.thepaper.cn that apart from the difficulty in lowering the tariff, China Mobile also had problems such as the restrictions on the "number-guaranteed" package in 8 yuan, no complaints and no handling.

Affected by this, the e-commerce platform’s business of handling 8 yuan’s "guarantee number" package is very popular. Searching on Taobao, it was found that these shops only need consumers to provide their mobile phone numbers and answer calls, and they can be successfully handled on the same day. Some shops show that the sales volume has reached 100,000+.

The reporter from The Paper called 10086, and the relevant personnel said that at present, the "guaranteed number" package in 8 yuan can be handled normally, but it needs to be handled by a special person within 48 hours after registration.

8 yuan’s "Bao Hao" package is accused of setting restrictions at different levels

8 yuan Package is the lowest price package of China Mobile’s 4G flying enjoyment series. The monthly rent only needs 8 yuan, and you can choose 30 minutes of domestic calls or traffic, which is also dubbed by users as "guaranteed number" package.

In 2018, the package was once removed from the shelves of China Mobile. Later, in the face-to-face exchange activities between 10 netizens and three major telecom operators invited by the Eighth Inspector Group of the State Council, China Mobile indicated that it would re-launch the 8 yuan package and increase its efforts to promote the low-threshold package.

At present, there is no 8 yuan package stall in the packages recommended by China Mobile APP, and users can only handle it through 10086 telephone or offline business hall.

In addition to the "hidden" in the recommended package of APP, a large number of users said that they encountered various restrictions when handling this "guarantee number" package in 8 yuan, and they could only handle it successfully after complaining.

Mr. Chen, from Guangxi, told The Paper that at the end of 2023, because his work place was moved to Guangdong, he called China Mobile’s 10086 customer service, hoping to replace the original monthly rental package of more than 70 yuan with a 4G flying card in 8 yuan. "At that time, the human customer service told me that there was no such package in 8 yuan now, so there was no way to handle it. Then he began to sell me other packages. I said that my appeal was to keep this number with the lowest package. He said that he did not have the authority to handle it and asked me to wait for someone to call back. "

After searching online, Mr. Chen found that many people had already applied for 8 yuan package, so he tried to search on Taobao and idle fish, and found that there were actually many "China Mobile 8 yuan package agency services". "I went to the agency with the mentality of giving it a try, and the agency fee was 5.9 yuan. They asked me for a mobile phone number and verification code, saying that it would be ready in 1-2 days."

Mr. Chen successfully changed the 8 yuan package through "Taobao agent"

What Mr. Chen didn’t expect was that the next day he received a phone call from 10086 customer service and asked if he had requested to change the package. "After he verified it, he sent me a package confirmation message, and I replied to the number and it was successful."

"In other words, this package is available, but the normal channel is not for users." Mr. Chen said angrily that afterwards, he learned through other channels that the Taobao agent submitted the complaint work order through the official complaint channel. "This way of handling is not to make trouble or deal with it."

Xiao Xie, a Guangdong user, has also encountered a similar situation. He told The Paper that at the beginning of this year, he planned to change the package in 39 yuan to a 4G flying card in 8 yuan. After calling 10086, I was told that "8 yuan Package has been closed".

"At first, the customer service said that my package is a contract package. If I don’t cancel it, I will limit the 8 yuan package, and I will apply to cancel this contract. As a result, after I canceled, the customer service said that the 8 yuan package had been closed, saying that the lowest one at present is my 39 yuan package. " Xiao Xie said that he was very angry at that time and asked to register a complaint.

Xiao Xie said that on the second day of the complaint, he was contacted by 10086 customer service, saying that he could handle the 8 yuan package, but he needed to go to the offline business hall. "I said at the time that I would escalate the complaint. If I can’t solve it, I will complain to the Ministry of Industry and Information Technology." Xiao Xie said that the other party sent him a short message immediately, and he successfully applied for a 4G flying card in 8 yuan.

Taobao agency sales exceed 100 thousand

The Paper noticed that many users on social platforms have shared the "Raiders" for handling the 8 yuan package. Some users said that when handling the 8 yuan package, they were told that the packages below 20 yuan were only available to the elderly over 60 years old; Some users said that they were required to go to the offline business hall to handle the 8 yuan package, and were told to go to the special counter after getting the number in the business hall.

Under the "Raiders" of sharing 8 yuan packages, many consumers commented that "I don’t know that mobile has a package in 8 yuan" and "customer service has never introduced such a cheap package" …

The Paper reporters searched for "Mobile 8 yuan Package Change" through Taobao, and many links titled "No change of number, change of package" appeared. Some shops showed that they had sold 100,000+.

The reporter consulted a shop as a consumer. According to the customer service, the change fee for the 8 yuan number package in Guangdong is 8.4 yuan. You only need to provide the verification code and answer a return call to confirm the change of this machine, and you can handle it within one day, and promise a full refund if it is unsuccessful.

For the handling method, the other party called it "regular", but did not disclose the specific change method.

Taobao agent said that it was successful in one day without going to the offline business hall.

In the product review area, The Paper reporter found that many users shared that the package change was successful. Some users said, "If you apply to change the (8 yuan) package, you are told that you can’t change it within the contract period, or you will have to pay liquidated damages. The store that I was looking for with a try attitude did not expect to be really successful. First, I helped me cancel the contract and then changed the 8 yuan package. "

Some users commented that they wanted to change the 8 yuan package. "10086 and the mobile business hall shirked their responsibilities, and the customer service of this store repeatedly complained to me for three times. Finally, the pressure was put on the account manager who docked locally, and the account manager came to help me handle the list."

According to the sharing of users in the comment area, the agency is mainly solved through complaints. The screenshot in the comment area shows that the agent customer service will guide the user to answer the phone, and there is an agent customer service to let the user "be tough". "Just say that your friends have changed, let him not fool you …"

Taobao agent guides users to call back.

Why does 8 yuan’s "guarantee number" package have to be successfully handled through complaints? On July 8th, the reporter from The Paper called 10086, and the customer service staff said that at present, the 4G flying card in 8 yuan can be handled normally, but it needs to be handled by a special person within 48 hours after registration. As for whether it is necessary to go to the offline business hall, he said that he needs to look at the user’s personal account and may ask to go to the offline business hall.

Can users handle it through China Mobile APP? The customer service staff said that the business handled on China Mobile APP "can only go up but not down", so they had to wait for someone to call back.